Total ban when <32. Utilities are required to offer a payment plan. Cannot disconnect if a customer owes less than $50, provided that this exception may not be used for more than two billing cycles in one calendar year. If you have forgotten your security code, please call 800.672.2231. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). Table of Contents show What Is AEP Central? A medical certificate will prevent disconnection up to 6 months for non-chronic condition, up to 12 months for chronic condition and requires the customer to set up a payment plan. Need help paying your bill or service with your account? Prohibited when heat advisory from the National Weather Service is in effect. Low-income "hardship" policy - customers are entitled to have gas heat and electric service turned on between 11/1 and 5/1, even if they owe the utility company money. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. Protection for customers entering payment plans; special notice and links to assistance agencies. No disconnect for 15 days for illness certified by a physician, certification can be renewed. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. Customers may utilize the winter reconnect order one time from mid October through mid April. Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. AEP Southwestern Electric Power Co. has started shutting off service for business customers in Texas and Louisiana for nonpayment and plans to do so for residential customers in Texas. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. Disconnect ban if health of household member would be adversely affected, need medical certificate. Callers claiming to be AEP Texas employees are contacting businesses and residents, threatening to disconnect their electric service unless an immediate payment is made. Upon close of the sale, Liberty will acquire AEPs Kentucky operations by purchasing all the stock of Kentucky Power and AEP Kentucky Transco. PUC/PSC Contacts. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. Summer disconnent protection - a utility may not effect an involuntary disconnection of residential services in affected counties when an excessive heat watch, heat advisory, or excessive heat warning issued by the National Weather Service is in effect. Service cannot be disconnected if customer agrees and adheres to payment plan. Sitemap
Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the household has been called into active duty if, Consumer line: 651-296-0406 or 800-657-3782, December 1 - March 31, with extended payment plan. The phone number of your REP is located on your electric bill. Turn off electricity at your address and close your account. AEP expects to net approximately $1.45 billion in cash after taxes and transaction fees. Consumer line: 225-342-4404 or 225-342-4999. No disconnect if termination will adversely afftect the occupant's health; must be certified by licensed physician or Christian Science practitioner. Because disconnections when a physician, nurse practitioner or physician assistant has certified the termination of service would be detrimental to the health of the customer's household, the utility must make three additional attempts to contact the customer. Consumer line: 800-992-0900 Ext. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. Other than LIHEAP documents uploaded by the Department of Health and Human Services (HHS) or the LIHEAP Clearinghouse, the contents of the LIHEAP Clearinghouse website do not necessarily reflect the views or policies of HHS, nor does the mention of trade names, commercial products, organizations or program activities imply endorsement by the U.S. Government or compliance with HHS regulations. "If a customer is having issues or concerns with their bill, we will always notify them by mail or one of. Temperature based. Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. While youre here, glimpse into the future of energy technology and innovation; learn how were building a more robust energy network; see how were coming together with customers and communities to make them stronger every day. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. Copyright All rights reserved.Theme BlogBee by. No disconnect if customer agrees and adheres to a payment plan. No disconnection if a customer enters into a deferred payment plan. AEP Ohio is temporarily suspending all disconnections for non-payment as the coronavirus continues to spread in our communities. Postpones disconnection for 20 days if the customer presents a medical statement from a licensed physician which states that disconnection would be a serious and immediate threat to the health or safety of a person in the household. Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. Delay disconnect for 30 days with medical certification. Disconnection is delayed if detrimental to existing medical condition, written certification to utility can be renewed every 180 days as needed. The winter reconnect order allows residential customers who are disconnected or being threatened with disconnection the opportunity to pay no more than $175 to maintain their utility service. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. Disconnection is prohibited if customer agrees and adheres to a monthly payment during the winter period. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. Customer must enter into a deferred payment plan if termination is postponed. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. Prohibits disconnect if customer is blind, disabled, or 62 years or older and the remaining household members are 62 years or older, 18 years or under, or blind or disabled unless the utility contacts the household 72 hours prior to termination of service for the purpose of devising a pay plan. Delaware city water systems. Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. No disconnect if customers enters into a deferred payment plan. During the delay the customer is expected to agree to a payment plan. Cannot disconnect if a customer owes less than $75 or no more than last month's balance on Nov. 1. AEP offers winter heating assistance - Times Gazette I work for AEP as a sole proprietor - 1 man operation at the Dresden Ohio plant. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) Need to turn off electricity at an address and close your account? LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. NOTE: These policies may not apply to all utilities in your state. Consumer line: 888-570-9905, 307-777-7427. Consumer line: 602-542-4251or 800-222-7000 (Phoenix area), November 1 - March 31 (temperature-based). We temporarily stopped all service disconnections for non-payment in March 2020, but disconnections for non-payment have resumed for all customers in West Virginia and Tennessee, and for non-residential customers in Virginia. No utility shall terminate or refuse to restore service if health of household member would be adversely affected, need medical certificate. Butte, MT 59701. PUC approval is needed to shut-off elderly 65 or older. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. Renewals not needed if physician certifies that condition is permanent. The winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. No disconnect (Nov-March) if customers agrees to payment plan. (As of 09/2008 no utility has an approved winter disconnection plan on file.) To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. Consumer line: 208-334-0300 or 800-432-0369. Im *** short is there anyway the *** I paid can keep , y lights on GetHuman8200171's customer service issue with AEP Energy from February 2023 All Rights Reserved. Moving to your next home can be exciting and stressful at the same. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. 1996-2023 American Electric Power. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. Business customers, please contact us. Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Where is the AEP corporate headquarters located? No disconnect for all residential customers when <20 F. LIHEAP-certified customers have complete protection from Nov. 1 through March 31 regardless of temperature; utility must offer payment plan after moratorium. Consumer line: 800-524-0795 or 217-782-2024 (outside Illinois). The Energy and Policy Institute (EPI) is collecting data based on published reports and verified statements from utilities about which utilities are suspending disconnections, and which public utility commissions or other governmental bodies are ordering suspensions. No disconnection if a customer enters into a deferred payment plan. However, if you're moving to another APCO address, use our transfer service form. The utility company shall report the customer's need for assistance to the human services department and the department shall take immediate action to mitigate the problem. No disconnect if customer is on a payment plan. 30 day delay and 30 day extension possible in case of life threatening condition. Utility cannot disconnect if a customer will suffer a serious health or safety impairment . table of state seasonal termination protections only, www.psc.state.al.us/Complaints/ComplaintForm.htm, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, www.azcc.gov/divisions/utilities/consumerservices.asp, www.azcc.gov/Divisions/Utilities/forms/ComplaintForm2013.pdf, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, http://www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, http://www.puc.idaho.gov/consumer/consumerfaqs.html, http://www.puc.idaho.gov/forms/casecomment.aspx, https://iub.iowa.gov/informational-brochures, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.lpsc.louisiana.gov/mainconsumerfaq.aspx, www.maine.gov/mpuc/consumer/file_complaint.shtml, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, www.michigan.gov/documents/mpsc/FAQall011408_221482_7.pdf, www.michigan.gov/documents/mpsc/mpscelecfaq113007_216992_7.pdf, www.michigan.gov/mpsc/0,4639,7-159-16368_16415---,00.html, https://mn.gov/puc/consumers/help/shut-off-protection/, www.mn.gov/puc/documents/pdf_files/011566.pdf, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, http://psc.nebraska.gov/admin/admin_forms/Complaint_Form.htm, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, www.puc.nh.gov/ConsumerAffairsForms/complaintfrm.aspx, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, http://www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, www.ripuc.org/consumerinfo/Billing_FAQ.pdf, www.ripuc.org/consumerinfo/filecomplaint.html, www.psc.sc.gov/consumerinfo/Pages/FileAComplaint.aspx, www.puc.sd.gov/commission/Publication/n&ebro.pdf, https://www.tn.gov/tra/topic/csd-utility-complaint-resources, https://www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, https://www.puc.texas.gov/consumer/complaint/Rights.aspx, www.publicutilities.utah.gov/complain.html, sccinfo@scc.virginia.gov?subject=WebInquiry, http://psc.wi.gov/thelibrary/publications/general/consumer02trifold.pdf, http://psc.wi.gov/apps40/complaint/consumer/FileComplaint.aspx, National Center for Appropriate Technology (NCAT). 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Customer is expected to enter into a payment plan. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. Residential customer deposits are based on the average monthly bill for that location or one-twelfth of the annual estimated total billed amount. If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. Use of this site constitutes acceptance of the AEP Terms and Conditions. You're in the right place. Disconnects will resume for residential customers in Virginia on January 11, 2022. Need to turn off electricity at an address and close your account? Households that do not honor the payment arrangements. Fees not included in the price above: Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect Recovery Charge: $30; Late Payment Penalty: 5% of past due balances. Several of Arizona's energy vendors enforce moratoriums with varying criteria. Disconnection delayed for up to 63 days if detrimental to health or safety of household member. Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. Customer must agree to payment plan. Utility company not required to negotiate a payment plan more than once due to significant change in financial circumstances. Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. Summer Rule: Residential customers shall have the right to avoid discontinuation of electric service for nonpayment of pills if, as of 8:00 am on the scheduled disconnection day, and Excessive Heat Warning has been issued by the National Weather Service for the county of the scheduled disconnection. 1-800-277-2177 To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code Report problem Other Contacts Career inquiries Investor relations Media relations Supplier registration AEP Corporate Headquarters Phone: 614-716-1000 National Center for Appropriate Technology (NCAT) Disconnect prohibited if customer agrees to a payment plan. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. marilyn mulvey opera singer; hidden cosmetics owner; pre insulated pex pipe Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. A utility may require a minimum cash deposit or other guarantee from an applicant or customer to secure payment of bills for new accounts. AEP Texas Central service area Date: 03/01/2023 . Removing Equipment You can remove an APCO outdoor light, remove a meter, or stop temporary service by using our modify service forms. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. 3040 Continental Dr. Qualified customers are those who receive benefits from LIHEAP, Food Stamps, WIC, Medicaid or Transition Employment Assistance. Traditionally, utilities send a metering service person to connect or disconnect the meter. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. Consumer line: 701-328-4082, 877-245-6685. We hope youll find it bright, forward looking and easy to navigate. Delay disconnection for 20 days if the action would adversely affect the health of a household member. Disconnection is prohibited if customers agrees and adheres to payment plan. From the ways you live, work, invest and plan for the future, we want you to have tools, news and information with a simple touch or click. Is Appalachian Power the same as American Electric Power? Remove service equipment Close your account Manage Service Transfer or upgrade existing service and equipment. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Choose an option below: Report safety hazards immediately to our customer solutions center: To report power outages, check outage status, or view outage maps, enter your ZIP code below: By clicking submit, you agree to AEP's Privacy Policy. Disconnect prohibited if customer agrees to a payment plan. The Public Service Commission has amended the states cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Disconnect shall be postponed for 21 days due to the medical condition of an occupant. Youre in the right place. If a pay plan cannot be implemented the utility must delay termination for 15 days and request that social services assist in devising a plan. Utilities are required to offer a deferred payment plan. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. Utilities advised not to terminate residential service when the customer has an inability to pay and where weather will be especially dangerous to health (usually 32 F or below for winter and above 95 F for summer) as determined by the Commission. Use of this site constitutes acceptance of the AEP Terms and Conditions. Welcome to a new day at American Electric Power. If you or someone you know needs assistance, we can help. AL | AK | AZ | AR | CA | CO | CT | DE | DC | FL | GA | HI | ID | IL | IN | IA | KS | | KY | LA | ME | MD | MA MI | MN | MS | MO | MT | NE | NV | NH | NJ | NM | NY | NC | | ND | OH | OK | OR | PA | RI | SC | SD TN | TX | UT | VT | VA | WA | WV | WI | WY. Prohibited when heat advisory from the National Weather Service is in effect. Heist said he . Medical certification can be renewed once within 120 days. Customers requesting new natural gas or electric services, who have no previous balance with their utility, may establish service under the winter reconnect order by paying $175, rather than paying the required security deposit. No disconnect if illness would be aggravated, need statement from doctor. November 1-March 31 - Cold Weather Rule (CWR). No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. Systems must have forced-air cooling and not had a tune-up in 2021. Required Internet Posting |
If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. NOTE: These policies may not apply to all utilities in your state. Consumer line: 800-522-2404, Salem: 503-378-6600. Consumer line: 866-380-9816 or 919-733-9277. No disconnect if customers enters into a deferred payment plan. The Ohio Environmental Protection Agency on Friday lifted its statewide moratorium on water shutoffs, allowing public water systems to resume disconnecting customers who don't pay their bills.. Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. No disconnect if customer agrees to deferred or extended payment agreement. 30 day disconnect delay with medical certificate, may be renewed 2 times. In the Lone Star State, AEP is divided into AEP Texas North and AEP Texas Central, each with its own service territories. Utilities are required to offer payment plans to customers in danger of disconnection. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. Consumer line: 888-570-9905, 307-777-7427. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. No disconnect if customer is on a payment plan.