WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. General Inquiry/Feedback Request a Refund Have a browse through our website and use our simple ferry booking I could find no way to contact other than amendment. Definite miles better than the outfit I booked with last year. Our credit card was charged but we never received any confirmation or ticket information. having to cancel the chair, which then allows you to book a cabin. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. WebGreater than 24-hours before travel. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. Booked Algeciras to Tangier Med recently using FRS. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. The reservation is only related to Webhow to get a refund from direct ferries; how to get a refund from direct ferries. Please react urgently on my requests. Just going round and round in circles with their staff via email. WebScore: 4.3/5 (13 votes) . They never respond to mails and have no phone number. Your help will truly be appreciated. If you make a mistake when booking online, you can cancel your booking at no cost WebA horrible experience. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Thank you for booking with Direct Ferries. Please don't hesitate to contact us, if you have any queries. Dont book with this company- book direct with Ferry operator. Wondering what happens if your ferry travel plans change? You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. . Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. I appreciate that they are extremely busy atm , but find this unacceptable. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. Add passengers: pay for additional passengers. manufactured with at least 1/8 of an inch tread. All the above incident has been recorded with the police. Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Googled other phone numbers - all disconnected. Go directly to the companies providing the ferries. sorry about that, in that case I would definitely hold out for cash. Really poor service - i would have nothing to do with this company. Can I cancel and get a refund? Due to data protection laws were not able to process cancellation requests by email. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. I had the same problem with P&O and vouchers. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. Booking was quick and easy! Our team checks each review posted on the site disputed by our community as not meeting our. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. We did so with Britanny Ferries. Needed to change tickets. not great. We can see that your complaint has been already handled and declined as there was no error from our side. Each ferry company has its own policy. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Will not book with them again. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. Tried to contact by telephone- dont take incoming calls. The booking process was smooth and simple to follow. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. It goes against our guidelines to offer incentives for reviews. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. Editor, Marcus Herbert. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. This is my first negative review for a company. 100% of travellers recommend this experience. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE Less than 24-hours or failure to show for travel. Please send any questions or comments to: help@poferries.com or submit an enquiry. Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! Appalling customer service. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Refunds are always issued to the same credit / debit card that you used for your booking. If your question isn't answered then please Contact Us. Made the booking and ended up feeling very happy that it was so easy. Just as a point we had terrible problems with A ferry and will never use them again. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. How do we get a confirmation? Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. P&O Ferries With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Direct Ferries are trying it on, (with your money). This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. All in all a terrible experience. WebMessages 12. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. Could be a little clearer to help new customers. Brittany Ferries issued us with credit notes. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. I have attached documentation needed to prove the above incident. Receive current traffic conditions, mountain pass reports, construction updates and more. We remain at your disposal. I made reservations I recently booked the St Malo to Poole ferry with Direct Ferries. Please note that online requests for ticket changes can only be processed during business hours. What attractions are near Direct Ferries? the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. So cross. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. Please don't hesitate to contact us, if you have any queries. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. Reviewed 18 September 2020 via mobile. Thank you for booking with Direct Ferries. It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. Way better to just buy the tickets directly from the ferry companies themselves! Please note that Ferryhopper is not responsible for the loss of your tickets in the post. My original booking included the ability to change my booking. WebIf you decide that you do not wish to keep the building. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! You can check your confirmation email or log into My Account to see if you are able to amend your booking. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. Please note that we can be contacted through our contact form on our website. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. When cancelling via phone or email the cancellation fee is 30/35. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. The money being shown on day 5 as having been taken by FerriesDirect. Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. This is the version of our website addressed to speakers of English in United Kingdom. Months later, it is impossible to get a refund. Thank you. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. The most USELESS COMPANY EVER!!!! WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. They said they would check it out. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. Having help to step onto and off the boats were very helpful and appreciated. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. Choose euro tunnel best service. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Buying tickets went pretty well online. I contacted Direct Ferries via the online form and they resolved the problem within an hour and also checked me in. Need to talk to us? We booked with Direct Ferries, tried to amend it a few weeks before travelling. How long does it take for the refund to appear in my bank account? I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. Dear Stewart, Thank you for contacting us. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. Our original booking made in January for April was cancelled by the ferry company. Kind regards, Maya from Direct Ferries. Up to 1 million prices are checked every day with more than a million crossings arranged each year. WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. Traction tires are usually marked with a mountain/snowflake symbol, the letters M+S or All Season.. Find ports, routes and lots of useful information to help you plan your trip. Incredibly unhelpful. Compare prices, times and shipping companies for your ferry using our price search. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. Our team will cancel your tickets and process your refund request. Thank you for booking with Direct Ferries. Some of the add-ons on this site are powered by. The travel agent will stamp and cancel your tickets. Do you mean direct ferries are trying to alter the contract or the op?. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. If I enter a wrong license plate number, is correction required? We are very sorry about the issue. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. Anyone can write a Trustpilot review. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. Please note: prices rise as space becomes less available. That is why we are trusted by over 2.5 million customers and counting. Seriously this is basically a scam. I am writing to seek your support and look at this matter with sensitivity and compassion. I immediately tried to cancel but of course they are refusing to allow that. We use dedicated people and clever technology to safeguard our platform. Diabolical way to treat disabled, limited income people , or even anyone!! With our quick and simple ferry finder tool, finding a We are committed to guaranteeing our customers privacy. It was actually in USA dollars so my trip cost 1200 which is extortionate! Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. If you do prefer to contact us in writing, our postal adress is: Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. How cool is that? Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. Rent-to-own and financing options allow you to get the trailer you need within your budget. We must get on line 48 hours before ferry date to get our tickets. Also there is a choice of "lounges," but there is no explanation of the differences. The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. Please note: prices rise as space becomes less available. You are using an out of date browser. more. Bought wrong ticket because they shower wrong results. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it Can I cancel them and get a refund? These hydro boost systems are even smaller than the 12' boosters in use currently. Traveler beware. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Tripadvisor performs checks on reviews. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. What terms and conditions apply on my ferry ticket? Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. or submit an enquiry. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. ***. All rights reserved. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. What if I don't know the plate number of my rental car? I tried to amend my booking several times. WebWill I get a refund if I cancel my booking? Location is not clear? Kind regards, Maya from Direct Ferries. This company is totally unreliable and impossible to contact. Will I get a refund if I cancel my booking? More expensive but very safe an helpful.Thank you for your replay. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. 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