Overall, disappointing, but fair. [deleted] 1 yr. ago. | I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. I bought two tickets to a New York Islanders game at Nassau Coliseum. On the review page, click the Transfer button to send the tickets. The tickets will be delivered to the buyer automatically. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. Have been on hold 3+ hrs. Press J to jump to the feed. Did you ever receive an email that the tickets were actually transfered to you or are you simply going off the delivery date. For more information, please see our Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? Tix originally purchased Spring 2020, was postponed until today 7/31/21. All Rockets fans are now required to use mobile tickets via the Houston Rockets App to enter Toyota Center for all games and ticketed events. Open the App and sign in to see your tickets. What if my guests arrive at different times? Before following any of the steps below, make sure you download the Official Houston Rockets App! Can seats be transferred to someone who doesnt have an AXS account? After completing the account information, you may buy, sell or manage any seats in your account. This will bring you to the page to confirm the correct email associated with the order. Many fans find it best to TRANSFER the seats to their guests prior to the event. I was never able to get ahold of SH again. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. Click the Transfer button next to the event in your AXS account. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). The recipient will get an email about the transfer, and they'll need to create an AXS account (if they don't have one yet) to complete the transfer. Most mobile transfer tickets will not be immediately available. I just bought the ticket about 6 hours ago but I also had to buy tickets to fly to New York so Im going to freak out if I dont have real tickets soon because I need to cancel everything if this isnt legit. Generally, these are your options: Remember, you can remove your listing at any time (as long as tickets havent sold). If you're not arriving as a group, you can transfer tickets to friends straight from your AXS account. i beat on stub hub until they agreed to refund my money, after they tried to weasle out of their 100% guarantee!--saying the problem was axs and not stubhub. In order to assist you with locating, accepting and accessing your tickets, please read and follow the step-by-step guide below. Select the tickets to transfer and enter the recipient's information. Theyll also need to get the AXS app. Step 2: Login or Create an MLB Account After downloading the app, you will be prompted to create an account or log in (if you do not already have an account) If you already have an AXS account, the tickets will be transferred to your account automatically. After downloading the app, you will be prompted to create an account or log in (if you do not already have an account). Otherwise you have until your friend creates an account to cancel the transfer. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How do I transfer AXS Mobile ID? Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? i spent the next 2 hours trying to get the axs app to work and get my tickets. it must be some garage shop with three programmers. StubHub told me to call AXS and let them know this was due to the show being postponed. You'll then be asked to review the transfer. Nope. As a result, sellers have to manually send your tickets via email or upload them to your account, sometimes on the day of the event. Open the Rockets App, navigate to the Tickets Menu at the bottom of the screen, then tap Mobile Tickets. Theyll just have to create an AXS account to claim their tickets. Browse your upcoming events and tap the ticket icon for the game or event you would like to send. You should see something to transfer. With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. Browse your upcoming events and tap the ticket icon for the one you would like to sell. Open the App and sign in to see your tickets. No. Sorry we couldn't be helpful. Yes Show the tickets on your phone for everyone in your group. And Stubhub support could have been a lot better, faster, or have had other options like a "CLICK HERE IF YOUR TICKETS LOOK FAKE" button. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. Bought ticket and then they weren't available from the seller. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. Help us improve this article with your feedback. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. Why did the venue decide to use AXS Mobile ID? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. This will now be the only customer admission method at venues including The O2 and the OVO Arena Wembley. After logging into the app, verify the tickets are available in the app. I had flown from TX to NY for this show with my friend. It got postponed and now we all cant go. I purchased tickets for a concert back in February. It depends. Tickets Not Showing Up In AXS Hello! After completing the account information, you may buy, sell or manage any seats in your account. How will I know if my transfer was successful? If you already have an AXS account, the tickets will be transferred to your account automatically. All Rights Reserved. It eliminates paper tickets and allows you to enter events quickly with the scanning of the AXS or venue app. Help us improve this article with your feedback. Select the tickets to sell, and then set your price and selling options. Press question mark to learn the rest of the keyboard shortcuts. Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. The game is in 36 hours. Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. Anyone have success getting something similar resolved day of show? This way your guests will be able to enter when they arrive using their own AXS Mobile ID. Site Map | It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. Select the seats you would like to send. This is the QR code you will display upon entering the venue. Open the AXS app Sign in or create an AXS account. The delivery method that was provided by the primary market for your event is called a MLB Mobile Electronic Transfer, which may require you to download the MLB Ballpark app on your mobile phone. When its time for the event, they can open the app to show their tickets on their phone. I purchased tickets for a concert back in February. When listing tickets, you decide how long your listing will be available for others to buy. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. Your tickets will no longer be listed for others to buy. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. why the hell can they just not send you the tickets in an email, as an option? The game is in 36 hours. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. Privacy Policy | Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. We got an email when the concert was first postponed saying that we had a month or two to request a refund but we didnt know abt that then. Yep! Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. Many fans find it best to TRANSFER the seats to their guests prior to the event. Transfer Help I transferred AXS Mobile ID tickets to the wrong email, what can I do? Just follow the simple steps to make the tickets officially yours. What is my seat, Seller sent me wrong tickets through Ticketmaster, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. We called AXS from another phone while SH put me back on hold to get in contact with the seller again. When I sell tickets, do I have to deal with the buyer? Yes No Still Need Help? Fast forward to this past weekend, the day of the show, the tickets still were not transferred. Youll be able to transfer money to your bank from your account on AXS.com. So you can sell on StubHub or any other way you find. Many venues release their tickets 24 hours before the event as a security measure, so it's normal to receive them the day before or the day of the event. On the Review page, click the List Tickets button to finish. Privacy Policy. However, we recommend that you transfer tickets to each person attending the event. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Follow the steps below to access the tickets: Did you find it helpful? Select the tickets to sell, and then set your price and selling options. With NO CUSTOMER SUPPORT, AXS is NOT a viable option to use. From everyone at Vivid Seats, we hope you enjoy your event! Use of this website signifies your agreement to our. may not be valid. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. Your guests will need to create an AXS account to receive tickets. Why did the venue decide to use AXS Mobile ID? After that, the tickets will be theirs to use with the AXS app. If they already have an AXS account set up the tickets will go in their account automatically. What if my guests arrive at different times? AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. AXS Mobile ID allows for convenience, flexibility and security. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Your guests will need to create an AXS account to receive tickets. When listing tickets, you decide how long your listing will be available for others to buy. The Fox Theater of Bakersfield epitomizes an era of elegance, romance and big screen entertainment otherwise impossible to experience this side of Hollywood. How will I know if my transfer was successful? And you're done! Copyright Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you do not currently have an AXS account you will be instructed to create one during your purchase. Flew in for this show. It depends. i will not book anything on stub hub as a result. AXS Mobile ID tickets are digital and cannot be printed for venue entry. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. i assume they will try to get me to receive the tickets using axs again. I purchased 2 tickets through stubhub January 2020. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. Select the specific seats you would like to sell, set your asking price per ticket, and choose listing options. SOLD TICKETS VIA AXS. No, tickets must be scanned through the Rockets App or the AXS App. Show was postponed from June 2020 to July 2021 due to covid. You may also review your transfers and purchase history at AXS.com. You will enter your community username and new password and done! In your AXS account, select the ticket icon or 'My Tickets', Choose which tickets to send and 'Transfer', Fill out the recipient's first and last name, their email address, and a message. Click the Sell button next to the event in your AXS Account. Hey guys, I just joined this group so if this isnt allowed lmk. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Never. We bought the tickets through AXS and we have no clue how to sell or transfer them. Never. Please help. We want to make sure you discover and get into the events you're most excited about even if we're not the primary ticket provider. Sign in or create an AXS account. If you do not currently have an AXS account you will be instructed to create one during your purchase. AXS handles payment and delivery so buyers and sellers never interact with each other. Then your friends can get in with their own phones using the AXS app. In your AXS account, select the ticket icon or 'My Tickets' Choose which tickets to send and 'Transfer' Fill out the reci. and our When your tickets sell, youll receive an email informing you of the sale. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) Go into the app, look at the ticket. Generally, these are your options: for exclusive presale tickets, news on upcoming concerts and events, latest Fox Theater and Foundation news, and much more! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Manage Cookie Preferences AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Here's how it works: Click the Transfer button next to the event in your AXS account. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When I buy tickets, do I have to deal with the seller? They assured me that the tickets would be transfered once they got ahold of the seller. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. Flew in for this show. may not be valid. Click yes, retract now.And youre done! Use the same email you use on StubHub. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I do not believe these tickets will work, because they do not look like any other tickets I've used to enter this arena previously this year. AXS Mobile ID allows you to manage . it never happened. Theyll also need to get the AXS app. Your tickets will no longer be listed for others to buy. A full-service national event ticket marketplace. We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . OR. I'm concerned about the hold times to get someone on the phone and that there was no resolution after today." You can also create an account without purchasing tickets by going to AXS.com and entering basic account information. What is transfer? Terms of Service | Along with that, a very grateful addition to the people with multiple AXS bikes, or lots of AXS things on their bike, a quad AXS battery charger for all your charging needs. Yes If available, youll see the option to get tickets with AXS Official Resale on the event page. If they already have an AXS account set up the tickets will go in their account automatically. Stubhub tix not transferred to AXS acct, show is tonight Have been on hold 3+ hrs. When its time for the event, they can open the app to show their tickets on their phone. Idk if they just add more to what you set the price at for everyone which they shouldn't because they have a fee to sell and buying resale still has fees so imo it'd be ridiculous they're posting my tickets for a higher price for even more money but Idk. Its up to you! AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. Yes Ive used a tab with no cookies and not logged in and I still don't see them and that's fucked cause they'd be the cheapest ones available so not only am I getting screwed over cause no one can buy my tickets AXS is forcing people to pay a higher price than should be available. The Fox Theater Foundation. There has to be some way, right. | i finally got someone from stub hub to talk to me about it, and after them trying, they coulde not get crappy axs to work either. Show the ticket in the App at the entrance and get them scanned to enter. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. AXS handles payment and delivery so buyers and sellers never interact with each other. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. and need to send them to a friend, transfer the tickets through your AXS account. Select the tickets to transfer and enter the recipients information. I have a problem with AXS Tickets Are you having issues? SH eventually responded to my messages on social media (I had pinged them on FB, Twitter and IG, they only responded to FB and only after the concert, despite me messaging them for 2 months. Present the scannable QR code at the door for entry to Toyota Center. When I go view my tickets in the Stubhub app, I see two screenshots of tickets that have no barcode and have no way for me to add these tickets to my mobile wallet. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. If you bought AXS tickets on StubHub and need to send them to a friend, transfer the tickets through your AXS account. I tried calling axs.nobody was home. Cookie Notice Sorry we couldn't be helpful. Please use the guide below to see how you can access, transfer and sell your tickets safely and securely from your smartphone! Easy! To transfer a ticket, view your order on The O2 Venue App and a transfer button will be presented at the bottom of your ticket. Click the Sell button next to the event in your AXS Account. All this to say that the $300 I paid for tickets on SH a year and a half ago caused me more stress and anxiety than I've ever had before, and I was able to walk up to the box office at the show and spend $140 for the same floor seats the day of. Your parking pass for the Toyota Tundra garage will load like a ticket with a barcode to be scanned as you enter the garage. I was on hold with StubHub for over 3 hours, finally someone answered and put me on hold to contact the seller, who told them that he had already transfered the tickets to me. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. The tickets will be delivered to the buyer automatically. AXS Tickets Status Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. When I sell tickets, do I have to deal with the buyer? On the review page, click the Transfer button to send the tickets. Tickets Seat numbers it lists 13-16 ? Third-Party Resale Tickets: Everything You Need to Know. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. Transfer Tickets - AXS Help Center Transfer Tickets Transfer Tickets Transfer Basics and Help Transfer Basics What is Transfer / Share? When your tickets sell, youll receive an email informing you of the sale. The concert is tomorrow. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. In the bottom menu, tap the ticket icon (you can also tap the middle icon), At the event, scan the Mobile ID QR code to get in. We are changing the way you register and sign-in to the StubHub Community. After that, the tickets will be theirs to use with the AXS app. On the AXS App, you can manage tickets for upcoming events under the "Your Tickets" section -- the ticket icon near the bottom of the screen. I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. Privacy Policy. To view your AXS Mobile ID tickets click on your initials in the middle. 2023 Crypto.com Arena. After you've transferred them, the recipient will get an email with steps to create or log into their AXS account to see the tickets. On the Review page, click the List Tickets button to finish. Select the tickets to transfer and enter the recipient's information. Show the ticket in the App at the entrance and get them scanned to enter. Stub hub sent my hockey tickets for a las vegas game to axs. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. Anyway, a few friends and I had tickets to see Harry styles in Cleveland. Its up to the promoter, artist, or team if you can sell tickets or not. I asked the rep, "What happens if the day of the show comes and the tickets still aren't transferred? No. Remember, your friends can always transfer tickets back to you. We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. All Rights Reserved. Can I have multiple tickets on one phone? If your friend already has an AXS account, the tickets will be transferred instantaneously. Under this tab, you'll see event details and ticket barcodes for all your upcoming events. Hint: Remember, use the same email that was used to make the purchase with us when creating an account/logging in. You also have the option of transferring and listing your tickets for sale prior to the event. In addition to providing access to your tickets, the Rockets Mobile App delivers an unrivaled interactive team experience by providing the most up-to-date scores, schedules, news, and stats. If you bought AXS tickets on StubHuband need to send them to a friend, transfer the tickets through your AXS account. Sub-Category: Mobile Tickets Order Help Other Ticket Delivery Ticket Details 05-20-2021 09:51 PM 0 Reply All forum topics Have mobile tickets and cannot find barcode. The Rockets App is free to download and available in the App Store or the Google Play Store. Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. (*If you can't remember your password, tap. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) Click the Transfer button next to the event in your AXS account. Just follow the simple steps to make the tickets officially yours. No paper tickets required. No. I couldn't accept that answer because if I had to call SH back the wait time would have made me miss the show. AXS tickets are delivered to AXS accounts within 24-48 hours of the event . This charger can be wall or bench mounted, can fast charge batteries, (so no more excuses for not showing up to the group ride due to dead batteries), and is for USB-C. If you do not currently have an AXS account you will be instructed to create one during your purchase. Review listing information and choose Credit Card for payout. Transfer tickets to friends (for select events). Ability to transfer and/or sell tickets varies by show and is subject to change. If you have any questions, please call us at (713) 758-7330 or email us at ticketservices@rocketball.com. Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it (iOS or Android). Customer service all the way to your seat, 2000-2022 StubHub. Enter the recipients first name, last name and email address, or select from a list of. Hint: If the Wallet says "No Tickets", click the more tab in the bottom right corner, then click the profile icon and then click "My MLB Account Emails." To login, use the same email address you used when purchasing your tickets. Please visit the Toyota Center Box Office where one of our ticket resolutions associates will assist you. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS(as far as I know?). Customer service all the way to your seat, 2000-2022 StubHub. I downloaded the AXS app and created an account with the same email address but I do not have the tickets nor did I ever receive an email from AXS suggesting they were transferred. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. Tix originally purchased Spring 2020, was postponed until today 7/31/21. Thanks! Here we are. You may also review your transfers and purchase history at AXS.com. If you see a Sell button next to your tickets in your account, you can sell them! If you call or message them and the event you are attending is not in the next 48 hours, they will be useless at helping you. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. Can seats be transferred to someone who doesnt have an AXS account? I've been to several games at this arena this year and they only accept tickets from ticketmaster that are moving barcodes (the barcode changes every couple of seconds) or NFC tickets (you add these tickets to your Andriod or Apple wallet and hold up your phone to the ticketmaster scanner at the arena). axs allows you to transfer ticket you have bought from within the app. Your Privacy Choices | Find Tink Philadelphia tickets, appearing at Union Transfer in Pennsylvania on Apr 15, 2023 at 8:00 pm. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. After the switch, you will enter the email address you use to access the community in order to reset your password. having issues with my tickets for show in a few day this whole process seems extremely sketchy and there should be a much easier way to navigate.